Q: What carriers do you use?

A: We use Australia Post or Sendle to send all orders.

Q: How long is the handling time between when an order is placed and when it will ship?

A: Times will vary depending if custom treats like our cookies have been ordered, please allow 5 to 10 days for your order to be made then shipped. If items ordered are non custom products we aim to get your order packed and shipped within 3 bussiness days.

Q: Do orders need to be placed before a specific time?

A: All cake orders for pick up or local delivery need 1 weeks notice unless you have contacted us first.

If ordering for a gift to be shipped please always allow time for shipping on top of process times.

Q; Is there anywhere you don't deliver, like P.O boxes, specific states or countries?

A: we don't deliver outside of Australia

We don't deliver to Po Boxes unless we can ship it via Australia post.

Q: Whats your return policy?

A: There is no returns on custom orders.

We take care in packing your order but when dealing with fragile items like dog cookies breakages may happen in transit.

We will accept returns on change of mind on only non food items and they must be sent back in new condition and at buyers shipping expense. Any breakages of non food items must be emailed to us within 24 hours please send photos so we can discuss plan of action.